Need Help with Your Cart?

If something isn't working as expected during checkout, try the quick fixes below or contact us.

Quick Cart Fixes

• Hard refresh the page: Windows Ctrl + F5 • Mac Cmd + Shift + R.
• Clear your browser cache for usasportgroup.com, or open an Incognito/Private window and try again.
• Remove and re-add items: Empty the cart, browse again, and re-add your programs.
• Try another browser or device: Chrome, Edge, Safari, or mobile often resolves local issues.
• Disable ad-blockers or script blockers temporarily if they interfere with site functionality.
• If a page element won't respond, click "Report Website Issue" (top right of the cart) and tell us what happened.

Programs Aren't Appearing in My Cart

• Hard refresh (see above), then re-search and add the program again.
• Make sure you selected the correct date/time/SKU before adding.
• Empty the cart completely and start a fresh session (use a private/incognito window).

Payment Process

• After you click Confirm on the cart page, you'll be taken to our secure payment processor to enter your card details.
• Your order is not confirmed until payment has been successfully received and you return to the confirmation screen.
• If you close the browser or exit before payment is completed, your registration will not go through.

Coupon / Credit Voucher Not Working

• Check the expiration date of your code.
• Review any discount code exclusions that may apply.
• If your program isn't on the exclusion list but the code still doesn't work, contact us and we'll check for you.

Why More Than One Set of Terms & Conditions?

Each program may have its own terms. If you're purchasing multiple programs, you may need to review and agree to more than one set. All purchasers must also agree to the USA Sport Group Liability Waiver.

My Cart Says a Program Is “Prepaid,” But I Haven't Paid Yet

• Empty your cart and search for the program again from the main site.
• On the program details page, follow the specific registration instructions listed there.

Registration Fee & Free Gear

• Your registration fee covers program administration and other program related costs.
• If you are eligible for free gear or items, please note they are not shipped — they are distributed by your coach at the first session (if applicable).

Report a Website Issue

If a button won't click, a field shows an incorrect "invalid" message, or something doesn't behave properly, click "Report Website Issue" (top right of the cart) and describe the problem (which page, what you clicked, and any error messages). Our web team reviews these during business hours.

Still Need Help?

During Business Hours
Phone: (732) 563-2520
Email: customercare@usasportgroup.com
Live Chat: Available on our website

Outside Office Hours
Send us an email, and we'll respond the next business day.