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Covid-19 Information for Registration Programs.

The following precautions and policies are constantly amended based upon updated guidance from the CDC, ACA and state Health Departments. This information represents our policies as of 11/19/20.

Registered for a program?

For every session, you attend you must complete the Daily Wellness Form prior to signing in. Click the blue-button and complete the form if you have camp or class today. 

Please find below some further information on how USG is moving forward with programming. Note that some information may change over time as recommendations/guidance change or are updated. Where USG coaches are hired to coach on a program run by another Organization our coaches will follow the guidelines put in place by that Organization, not the USG guidelines as stated below. 

Points below relate to both weekly classes (where a class runs once per week for a series of weeks) and camps (multiple days at the same site during one week) unless a specific program type is denoted after the point. If a number appears in parentheses following a point, then further information on this topic can be found by scrolling down to the Indoor & Outdoor Protocols (covering social distancing, face masks, etc) or the Additional Info & FAQ section (numbered questions/ answers). For information on Soccer Team Training, click here

More information on current state guidelines for sports activities can be found here: Connecticut, New Jersey, New York, Pennsylvania

Coaching Staff
  • Follow expanded sign-in procedure. Groups are to be separated upon arrival. (FAQ #3)
  • Before the start of the session, explain guidelines to parents and participants.
  • Assign each player personal equipment upon arrival. No pinnies to be used.
  • All children on Squirts classes will return to parents for water break. (FAQ #2)
  • Encourage players to apply hand sanitizer, by parent or self-administered, during each water break & each sports rotation.   
  • All equipment is disinfected prior to and at the end of each session.
  • Implement new curriculum activities, encouraging individual learning where possible.
  • Wear a face mask during the session (see Indoor & Outdoor Protocols for more info)
Participants
  • No spitting on the field at any time (water or saliva)
  • Wash your hands prior to arrival.
  • Come fully dressed and ready to play.
  • No touching equipment such as goals, throw down markers, or cones.
  • Go to the bathroom before attending. Bathrooms may not be available at the site.
  • Optional face masks during the session. (see below for Indoor & Outdoor Protocols).
  • Optional but recommended face masks during sign-in (see below for Indoor & Outdoor Protocols).
  • Follow all guidelines as directed by the coach.
Parents & Guardians
  • Communicate with your children about all Player Guidelines.
  • Follow correct procedures pre-arrival, for sign-in & viewing. (FAQ #3, 4, 5) 
  • Avoid carpooling players from different households where possible.
  • Where possible only one guardian should attend per participant.
  • Arrive no more than 5 minutes prior to your start time.
  • Once your child is signed out please leave immediately. 
  • Social distance while viewing the session and wear a face mask when required (see Indoor & Outdoor Protocols for more info)
  • Inform USG any time your child misses a session through illness.

Indoor & Outdoor Protocols

Social Distancing

Indoors:

All indoor sports classes are limited to 10 participants. However, if the number of individuals who are necessary for the class, such as coaches and parents that need to stay due to the age of the child (3 to 4)  exceeds 10, the class may proceed if no unnecessary individuals such as spectators are present.

Individuals shall remain 6 feet apart from one another whenever possible. This applies to participants, coaching staff, and parents/guardians. Use of signs, tapes, or physical barriers will be used to assist with guiding social distancing requirements. All indoor facilities will have signage in highly visible locations with reminders regarding social distancing protocols, face-covering requirements, and good hygiene practices.

Outdoors:

All sessions have been redesigned with social distancing in mind. Group huddles will be eliminated, there will be no high fives or any unnecessary contact between participants. We will minimize the number of times that your child will come within 6 feet of another child. For specific information on how your session will adapt to changes, please click here to view the curriculum updates and session structures for your program.

Masks & Face Coverings

Indoors:

Staff: All USG staff will be provided with cloth face covering for the duration of the program. Staff will be required to wear face coverings at all times when coaching and when social distancing of 6 feet cannot be maintained and when the staff is engaged with individuals, not in their assigned group.

Parents & Guardians: All parents and guardians must wear a face mask for the duration of the programs, regardless if they are over 6ft apart from another individual.

Participants: Children should wear cloth or disposable masks when not engaging in vigorous activity. Face masks are not required when children are engaged in high intensity aerobic or anaerobic activities. When face coverings are not worn, efforts will be made to maintain at least 6 feet from others..

Outdoors:

Staff: All USG staff will be provided with cloth face covering for the duration of the program. Staff will be required to wear face coverings at all times when coaching and when social distancing of 6 feet cannot be maintained and when the staff is engaged with individuals, not in their assigned group.

Parents & Guardians: All parents and guardians must wear a face mask during sign-in and sign-out. At all other times, masks are required at times when social distancing of 6 feet cannot be maintained

Participants: Face masks are not required when participants are engaged in high intensity aerobic or anaerobic activities. When engaging in low-intensity activities or breaks, masks are optional. During sign-in face makes are optional, but recommended. (see CDC guidelines)

Infection Control Strategies, Cleaning, and Disinfection

The daily drop off for participants will be staggered. A 10 to 15 minute gap has been built into the schedule to stagger the arrival and departure of the participants of each class. Staff, parents, and campers will educated in COVID-19 safety measures including: Staying home when ill, proper hand hygiene and respiratory etiquette, avoiding touching your face as much as possible, reporting any signs of illness and symptoms to the head staff member immediately.

Indoors:

Doors and windows of the facility will be kept open where possible to improve ventilation. Hand sanitizer, disinfecting wipes, soap, and water, or other sanitizing materials will be readily available for all attendees at entrances, exits, and any other area prone to gathering or high traffic. The frequent cleaning and disinfecting, particularly of high-touch surfaces will take place, in accordance with CDC recommendations.

Outdoors:

When you arrive at any registration program you will be required to line up to sign-in. Markers will be placed much as you see at local stores to ensure that 6ft is kept between all participants and also the coach. A coach will ask you questions about your child’s health much as you would be asked at the local doctor's surgery. You’ll then proceed to your assigned area as directed by the coach.

You are required to provide hand sanitizer for your child for all programs. On all weekly programs, children will experience water breaks approximately every 10 minutes. We suggest this is a good time to re-apply. For all camp programs, hand sanitizer breaks will be built into the schedule and encouraged on all water, snack, and bathroom breaks.

Sports Activities & Curriculum

Modified curriculums have been created for all sports that take place on every sports class USG operates. All participants will continue to develop in the chosen sport and enjoy learning in our new format. Participants will not share equipment with one another (where possible) If the equipment is shared, coaching staff are aware of the sanitation procedures (balls, sticks, etc.) and sufficient disinfecting products have been made available. 

To view samples of how Squirts Classes, Tennis Classes & Camps will be structured, click here.

Indoors:

Our Indoor curriculum allow for social distancing, and to limit the time players spend in close proximity to each other. The focus will be on team skills and drills, individual development, relay races, etc.  There will be no scrimmaging, high fives, handshakes, group huddles, etc.

Outdoors:

Participants will participate in plenty of fun challenges against other participants with social distancing measures in place. Scrimmages are permitted outdoors and will be incorporated into sports sessions where appropriate. Coaches will continue to promote social distancing, where possible, during these scrimmages and challenges.

Staff Training

In addition to the staff training that would normally take place for all USG programs, all USG staff will learn:

  • Basic principles of emergency first aid,
  • Bloodborne pathogens
  • Infection control, handwashing practices
  • COVID-19 signs and symptoms.

This will take place during our in-person and online pre-camp staff orientation. 

Screening & Admittance

Each day, parents of participants will be required to complete an online form that asks the following questions:

  1. Has the participant had a fever of 100.4 degrees Fahrenheit or higher in the last 24hrs?
  2. Does the participant had any of the following symptoms: Fever/chills, Cough, Shortness of breath, Fatigue, Loss of taste or smell, Sore throat, Muscle or body aches, Diarrhea, Congestion or runny nose
  3. Has the participant tested positive for COVID-19 within the last 14 days?
  4. Has the participant been in contact with anyone who has tested positive for Covid-19 within the last 14 days?

For all indoor camps and programs parents, guardians, participants, and all spectators will be screened, via contactless temperature check upon entrance to the indoor facility

If any exposure or signs and symptoms of COVID-19 are observed, participants will not be admitted onto the program and USG will document, and for any confirmed cases will follow the COVID-19 Case Reporting.  

Covid-19 Case Reporting

If an individual on a USG program is sick and there is any suspicion of COVID symptoms, USG head office will immediately notify the parents of any child and any staff member that was part of the infected child’s group (family). The identity of the individual will never be disclosed.

Contact the local Health Authority that has jurisdiction over the area where the class is located. Any such notification is limited to positive COVID-19 test results and not general illness of campers or staff

General Overview
Each day before arrival you will be required to complete the Daily Wellness Form to confirm the participant is healthy and has not been exposed to Covid-19.
  • If anyone in your household has been diagnosed with COVID-19; quarantine for 14 days before attending sports.
  • If player has any symptoms of Covid-19 including cough, shortness of breath, or a temperature of 100.4, please stay home.
  • If anyone in your household has a fever of 100.4 please do not attend the session.
  • If anyone in your household has traveled internationally or to a state listed on the Travel Advisory List for the state in which your program is located; quarantine for 14 days before attending sports. Travel Advisory Lists: New Jersey, New York, Connecticut, Pennsylvania.
  • On all programs, players will be split into their groups upon arrival & groups will not intermingle at any point.
  • Group sizes will be reduced to help ensure CDC guidelines are followed.
  • Bring a face mask and hand sanitizer to every session.
  • If required, bring a clearly marked medical bag (e.g. Epipen, Inhaler, etc.).
  • Guardians will be expected to accompany children to bathroom facilities where available. (Weekly programs only) (FAQ#6)
  • Sharing of group equipment (such as cones, colored spots, etc.) will be minimal, if at all, for each session.
  • All participants will receive their own equipment to use for each session.
  • No physical contact such as high fives, celebrations, etc.
  • If you have to cough/sneeze, do so into your arm.
  • Follow CDC guidelines as necessary.


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During Business Hours

At any time during business hours you can contact one of our dedicated Customer Service Support Representatives who can walk you through the account creation and registration process, they can also take over where you left off and complete your registration for you over the phone! Alternatively, if you would prefer, you can also use our Live Chat feature to connect with our Customer Support Team.

Outside of Office Hours

Below are some useful tips to help you proceed with your order when our office is closed. If you are still having difficulty completing your purchase or have any questions about the products or services offered, please send us an email to and we will get back to you during office hours.

Contact us:

Phone: (732) 563-2520
Email: customercare@usasportgroup.com
Live Chat: Available during office hours

Useful Tips

The programs I selected are not appearing in my cart
  1. Log out of your USA Sport Group Account
  2. Exit out of the webpage
  3. Reload USAsportgroup.com
  4. Sign In with your username and password
  5. Search & select the programs you wish to add
  6. Checkout
I know my password but cannot log into my account

Try resetting your password, to do so, please click the "forgot password" button within the Account Login page (please note sometimes these emails may go into your spam or junk folders).

If directed from a Recreation Department or third-party site you will need to create a seperate USG account(if you have not done so already).

How do I reset my password?
  1. Click the forgot password" button within the Account Login page
  2. Enter your email address linked to the account
  3. Click submit
  4. Locate the USA Sport Group reset password email you received
  5. Click the link in the email (the link is only valid one time, please note multiple attempts to reset the password using the same link will be blocked)
  6. Enter your username (not your email address)
  7. Click submit
  8. Enter a new password, and confirm (please choose a password without any special characters - just letters and numbers)
  9. Click submit
  10. Log in with your Username and New Password
  11. Find a program and register!
  12. Still not working - contact us using one of the methods listed above.
I have forgotten my username, how do I find this?

Please contact us using one of the methods above. To protect your privacy, during this process, you may be asked some quick security questions to verify your identity before we can provide you with your username. If required, during this time we can also reset your password.

I entered all my credit card info but it won't go through
  1. Check your address - make sure it matches the billing address for your credit card
  2. Re-enter your credit card details
  3. Submit your payment for a second time
  4. Still not working? Contact our office via one of the methods listed above so we may assist in resolving the issue
My coupon/ credit voucher code is not working
  1. Check the date the code expires
  2. Click here to check the exclusions for current active discount codes
  3. If the program you are registering for is not listed on the exclusions page however, you are still having difficulties, contact us via one of the methods above and we can check for you
Why do I have to agree to more than one set of Terms & Conditions?

Every program is governed by a particular set of terms and conditions, for this reason if you have selected to purchase multiple products you may find you have to read and agree to multiple program terms and conditions. Everyone purchasing a program regardless of the organization operating the program is required to agree to the USA Sport Group Liability Waiver.

My cart is showing a program as prepaid but I still need to pay for it.
  1. Empty your cart
  2. Go to usasportgroup.com
  3. At the top of the page enter the age of the participant and your zip code
  4. Use the filters to narrow your search and find the selected program
  5. Click the blue "More Info" button
  6. The program details page will give you information on how to register and pay for the program.