City of Norwalk Recreation & Parks Department

During Business Hours

At any time during business hours you can contact one of our dedicated Customer Service Support Representatives who can walk you through the account creation and registration process, they can also take over where you left off and complete your registration for you over the phone! Alternatively, if you would prefer, you can also use our Live Chat feature to connect with our Customer Support Team.

Outside of Office Hours

Below are some useful tips to help you proceed with your order when our office is closed. If you are still having difficulty completing your purchase or have any questions about the products or services offered, please send us an email to and we will get back to you during office hours.

Contact us:

Phone: (732) 563-2520
Email: customercare@usasportgroup.com
Live Chat: Available during office hours

Useful Tips

1. Log out of your USA Sport Group Account
2. Exit out of the webpage
3. Reload USAsportgroup.com
4. Sign In with your username and password
5. Search & select the programs you wish to add
6. Checkout

Try resetting your password, to do so, please click the "forgot password" button within the Account Login page (please note sometimes these emails may go into your spam or junk folders).

If directed from a Recreation Department or third-party site you will need to create a seperate USG account(if you have not done so already).

1. Click the forgot password" button within the Account Login page
2. Enter your email address linked to the account
3. Click submit
4. Locate the USA Sport Group reset password email you received
5. Click the link in the email (the link is only valid one time, please note multiple attempts to reset the password using the same link will be blocked)
6. Enter your username (not your email address)
7. Click submit
8. Enter a new password, and confirm (please choose a password without any special characters - just letters and numbers)
9. Click submit
10. Log in with your Username and New Password
11. Find a program and register!
12. Still not working - contact us using one of the methods listed above.

Please contact us using one of the methods above. To protect your privacy, during this process, you may be asked some quick security questions to verify your identity before we can provide you with your username. If required, during this time we can also reset your password.

1. Empty your cart
2. Go to usasportgroup.com
3. At the top of the page enter the age of the participant and your zip code
4. Use the filters to narrow your search and find the selected program
5. Click the blue "More Info" button
6. The program details page will give you information on how to register and pay for the program.