Employment information: Internships

The Business Development Internship is designed for students studying or those aspiring towards a career in business management, business administration, project management, sales or marketing. Students will gain knowledge and experience in business expansion & growth, increasing revenues and profits, SEO, and online marketing.

You will work under the guidance of the Business Development Director to develop existing business processes and implement new projects. You will assist in all areas of the business including but not limited to marketing, sales, client and customer relations, and website development. You will conduct market research into areas of business expansion and sales and be given the opportunity to analyze and report back on your findings. 

Part of your experience will include assisting with the sales of new products & services, where you will research, call and email prospective clients and customers. Other responsibilities will include but are not limited to: 

- Assist the advertising of sports camps and classes to prospective customers 
- Evaluate & update company website content (web development skills are helpful not required)
- Assist in improving SEO of company websites through various methods Make recommendations for improvements to business processes

The Business Operations & Logistics Internship is designed for students studying or aspiring towards a career in operations, business administration, logistics, and/or scheduling. Students will gain knowledge and experience in planning, and high-volume scheduling. 

You will work under the guidance of the Operations Director to schedule and prepare coaching staff to deliver sports camps and classes to thousands of children. You will assist the team with day-to-day operations, where you will learn to think quickly, problem solve, and implement minute-by-minute logistical solutions. 

Part of your experience will include communicating with coaching staff and updating employee profiles with information, including work availability, equipment logistics, pre-program preparation, post program feedback, session changes, and more. Other responsibilities will include but are not limited to
 
- Work within the coaching schedule to find errors and potential issues 
- Use excel spreadsheets to input schedule assignments
- Assist customers with their registration via phone and live chat. 

The Customer Relations Internship is designed for students studying or those aspiring towards a career in customer experience, human services, hospitality, customer service, and/or public relations. Students will gain knowledge and experience in customer communications, customer feedback & support, sales, promotions, brand loyalty, and reward schemes. 

You will work under the guidance of the Customer Service Manager to provide customers with a positive and satisfying experience via telephone, live chat and email. You will be at the forefront of building brand loyalty, assisting customers with program registrations, providing support for existing orders, and promoting our products & services wherever possible. 

Part of your experience will include assisting Program Managers with program administration, including prepping program folders, health & safety paperwork, and rosters to ensure coaches are prepared and programs run to the high standard our customers have come to expect. Other responsibilities will include but are not limited to: 

- Maintain and update customer profiles and account information. 
- Assist customers with cancelations, refunds, and program switches. 
- Understand and uphold company policies and procedures 

The HR & Recruitment Internship is designed for students studying or those aspiring towards a career in human resources, recruitment, human services, employee relations, psychology, business administration and/or labor studies. Students will gain knowledge and experience in the recruitment process, scheduling, organizational development, and employee management. 

You will work under the guidance of the Human Resources Director to assist with recruitment, on-boarding, and compliance checks before and during the employment life cycle of employees. You will gain knowledge in the business of high-volume recruitment and will assist with posting employment opportunities on job boards, screening applicants, assessing applicant eligibility, scheduling interviews, and organizing candidate assessments. 

Part of your experience will include assisting the Recruitment Manager with the planning and implementation of regional recruitment events, employee development workshops and careers fairs, where you will also gain work experience in event planning and marketing. Other responsibilities will include but are not limited to: 

- Create, maintain and monitor the health and status of employee profiles 
- Perform background checks, reference screening, and record necessary certifications to meet employment compliance 
- Assist in the development and improvement of company policies and procedures 
- Provide an open line of communication to candidates 
- Assist customers with their registration via phone and live chat 

The Finance Internship is designed for students with a passion and interest in small business finance and payroll systems. Using QuickBooks and Microsoft Office products, students will gain knowledge and experience multi-organizational bookkeeping, accounts payable, payroll, and data management. This position is ideal for students studying or those aspiring towards a career in finance, business management, business administration, and/or accounting. 

Under the guidance of the Finance Manager, you will assist in various administrative task and projects, including but not limited to creating invoices, tracking and reporting expenses, financial statement analysis, importing bank feeds, payroll preparation, cash flow projections and bank reconciliations. At times you will also be required to assist customers with their registration via phone and live chat. Does this sound like you?
   
- Experience or a desire to learn QuickBooks 
- Detailed orientated and highly focused 
- Ability to gather and analyze information skillfully 
- Flexibility and willingness to take on diverse roles and responsibilities 
- Ability to deliver company philosophy and uphold customer service standards
- Clear and friendly phone manner 
- Computer literate - especially Microsoft Office programs including Excel and Outlook 

The Marketing & Communications Internship is designed for students who are interested in advertising and promoting youth sports programs. Students will gain knowledge and experience in advertising campaigns, email marketing, social media marketing, SEO, content creation, graphic design, community outreach, grassroots marketing and more. This position is ideal for students currently studying or seeking a career in marketing, advertising, public relations, communications, graphic design, or digital/ social media. 

You will work under the guidance of our Marketing Coordinator and/or Program Managers to implement both our online and traditional marketing initiatives. You will have the opportunity to contribute new ideas for marketing campaigns, in particular drafting and sending email marketing communications and assisting with the creation and posting of social media content. 

Part of your experience will be to build and develop relationships with local businesses that can help assist in promoting and marketing our programs to their community. At times you may also be required to deliver and distribute company product information to potential customers off-site. Other responsibilities may include but are not limited to: 

- Researching new marketing avenues – including information on cost-per-click, demographics, etc 
- Designing & creating literature, posters, advertisements, and online promotional materials 
- Collecting & analyzing data from marketing campaigns 
- Call and email customers and/or local businesses 
- Assist customers with their registration via phone and live chat.

The Sports Education & Training Internship is designed for students who are interested in the development of youth sports curriculums and coach education & performance. Students will gain knowledge and experience in writing and editing age-appropriate coaching plans, delivering coaching sessions, assisting with employee training, and more. This position is ideal for students wanting to aspire towards paid coaching positions, physical education instructors and human resources students interested in training and development. 

You will work alongside experienced professional coaches and receive guidance from our Education Manager on coaching best practices, strategies, and methods. You will have the opportunity to observe live practical sessions and lead your own age-appropriate drills, scrimmages and training sessions for children ages 2-19, something that is often missing from typical instructional coaching courses. 

Part of your experience will be based at our Head Office, where you will work under the guidance of the Education Manager to develop, write, and edit youth sports curriculum. You will assist with the planning and implementation of coaches training sessions and orientation events, and also monitor coach performance to maintain high program standards. Other responsibilities will include but are not limited to: 

- Completing the USA Sport Group “Safe Kids” seminar and other development sessions 
- Providing customer & coach support via the telephone and email 
- Recording, tracking & analyzing coaching performance profiles 
- Assist customers with their registration via phone and live chat 

The Sports Management Internship is designed for students studying or those aspiring towards a career in sports management, business management, communication, event planning, or relationship management. Students will gain knowledge and experience in client relations, business expansion, marketing, communications, program & event preparation and more. 

You will work under the guidance of our Program & Client Managers to provide excellent day-to-day customer service to existing clients, including but not limited to Recreation Directors and Club Managers. You will liaise with these clients to collect program information and will provide them with personalized marketing materials. You will also have the opportunity to assist in creating client proposals and contracts.

Part of your experience will include assisting in the operations and logistics of sports camps and programs, including the planning and scheduling of coaching staff and resources required to successfully run a program. Other responsibilities will include but are not limited to: 

- Assist the advertising of sports camps and classes to prospective customers 
- Conduct research into areas of business expansions and sales 
- Assist customers with registrations via phone and live chat.