Program Terms & Conditions
For programs operated by USA Sport Group Companies
Last Modified: October 22. 2021
The current version of these Terms and Conditions and any modifications or amendments supersedes all prior versions of these Terms and Conditions.
This document is NOT applicable for programs operated by Third Party Partners. All Third Party Partner programs are governed by their own policies and procedures. You can access the policies governing your program by locating the Program Details Page, the policies are located within the Parent Info, Policies and Forms information tab (see below for more information).
What is a Third Party Partner?
A Third Party Partner is an organization who has partnered with the USA Sport Group (USG) to advertise their programs on the USG websites and/or use the USG online registration system to process customer purchases. Please note: USA Sport Group is not affiliated with the programs operated by Third Party Partner organizations, but merely acting as a registration portal.
How do I find out if my program is operated by a Third Party Partner?
You can find out if your program is operated by the Third Party Partner or by USA Sport Group Companies by viewing the Program Details Page for your program.
How do I locate my Program Details Page?
If you are not registered for the program, please select the program from our listings, click the "more info" button and you will be directed to the program details page. If you have registered for a program, log in to "Your Account", select "Active Programs", click on the selected program link and you will be directed to the specific details page for that program.
USA Sport Group Websites ("Sites", "Websites", "USG Websites") refers to all affiliated sites including but not limited to: usasportgroup.com, ussportsinstitute.com, unitedsocceracademy.com, sportssquirts.com, soccersquirts.com, pulsecamps.com, ustennisinstitute.com, and kidsout.com.
USA Sport Group Companies ("a USA Sport Group Company", "USG", "USA Sport Group", “us”, “we” or “our”, "USG Companies") refers to all affiliated companies including but not limited to: USA Sport Group LLC, US Sports Institute, United Soccer Academy, and First Play LLC.
"You" ("Your", "I", "My", "Registered User", "User") refers to you as an individual and all registered parties for whom you are registering and by virtue the participant who you are acting on behalf of.
"Registered Party" ("participant") refers to any individual (including minors or those you are acting on behalf of as the legal parent or guardian) being registered for the Program using the USA Sport Group Websites and Services and is planning to participate and/or is participating in the Program.
"Program" ("Camps", "Events" "Programs", "Classes") shall include all services, activities, events, programs, classes or services organized, operated and conducted by USA Sport Group.
"Session" is the period of time that the Program takes place over one day. For example: one day of camp, or a one hour long daily class.
"Weekly Classes" are Programs that occur one to two times per week, over a set period of time.
"Camps" are Programs that take place continuously for up to one week
"Registration Fee" - the total cost paid for an individual Program after discounts and coupons have been applied. Please note this is not the full order total and excludes any additional fees incurred at purchase.
The Terms & Conditions ("Agreement") outlined here apply to all registrations and purchases made for Programs operated by USA Sport Group Companies (USG). We request you read this Agreement, and by proceeding with your registration for the Program (all "Camps", "Events" "Programs", "Classes") on one of our Sites, you acknowledge that you have read this Agreement in full and understand and agree to the terms set out within.
We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these Terms and Conditions at any time without further notice. Any changes we make to the Terms & Conditions will be updated in this Agreement and posted to our Sites, where all changes will take immediate effect. You can determine when these Terms & Conditions were last revised by referring to the "modified on" legend at the top of the Terms & Conditions. We will strive to notify you in advance of any such changes, however, it is your responsibility to regularly check the Sites to determine if there have been changes to these Terms & Conditions and to review them. If you do not agree to abide by these or any future Terms & Conditions, you should not purchase and/or register for a program operated by USA Sport Group Companies.
This Agreement details important information pertaining to your program:
- Refunds & Cancellations
- Inclement Weather
- Parent Observation
- Signing In & Out
- Program Changes & Cancellations
- Discounts, Special Offers & Credit Vouchers
- Backyard Programs
- Violation of Terms
- Agreement & Liability Waiver
- Covid-19 Agreement & Waiver
Additional Parent Information can be found at: Parent Program Information
1. Refund Policy & Cancellation Policies
Order Cancellation Policy
If you need to cancel your order, how and where you registered for the program will dictate the cancellation policy which applies:
If you registered online, directly through a USA Sport Group Website:
1. If you choose to cancel your registration on a Fall, Winter or Spring Program (Programs with a start date of September 1 to May 31).
More than 30 days prior to the program start date: 100% credit voucher issued of the registration fee paid.
Between 15 and 30 days prior to the program start date: 50% credit voucher issued of the registration fee paid.
Within 14 days of the program start date: no refund or credit will be issued.
2. If you choose to cancel your registration on a Summer Program (Programs with a start date of June 1 to August 31).
More than 60 days prior to the program start date: 100% credit voucher issued of the registration fee paid.
Between 15 and 59 days prior to the program start date: 50% credit voucher issued of the registration fee paid.
Within 14 days of the program start date: no refund or credit will be issued.
Following the initial class, if you decide your child is not ready for the program or its content, we will issue you with a credit voucher***. The value of the credit voucher will be a maximum of 80% of the initial registration fee paid. To request a credit voucher for non-participation, you must contact USG offices before the 2nd session/camp day begins. If 2 or more sessions have taken place, then no credit will be issued for non-participation.
4. Medical cancellation
If a medical emergency arises and you submit medical documentation stating that the registrant cannot participate, the USA Sport Group will issue a credit voucher*** for any time missed (affected dates must be notated on the medical documentation submitted).
Note: The start date of a program in respect to the refund policy is always the listed start date at the time you registered for the program. If a program is moved forwards or backwards, the credit voucher policy will be based on the start date when you registered, not the current start date as listed on our website.
You registered through a Third Party Organization for a program operated by a USA Sport Group Company
A Third Party Organization is an organization offering programs that are operated by USA Sport Group, these may include organizations such as a Recreation Dept, YMCA, Soccer Club, Preschool or School, etc. All Third Party Partner organizations accepting registrations for USA Sport Group programs have their OWN cancellation and refund policies. Please contact the organization you registered with for their policies.
Reasons USA Sport Group may cancel your order
USA Sport Group Companies may notify you that they are cancelling your order. In most cases, orders are cancelled for one of the three following reasons:
1. Low enrollment
To run a quality Program, we do require that minimum enrollment is met. We do not like to cancel any Program but if we do, you will receive notification within the following time frame:
3 or more days before for weekly classes
5 or more days before for summer camps
If your Program is cancelled due to low enrollment, we will strive to find an alternative program option for you and switch you onto this new Program with as little disturbance as possible. If we cannot find an alternative program that works for you and your schedule, you can opt for a full refund instead.
2. The participant is too young/old for the program
3. To protect the safety and well-being of participants.
If the coach feels that the participant is not having the best experience or is hindering the experience of other participants, including but not limited to discrimination, bullying, persistent poor behavior of any kind, irrespective of any special needs, USA Sport Group reserves the right to remove the participant from the program with immediate effect, either for the remainder of the day (part-exclusion) or from the entire program (full exclusion). In this scenario, a pro-rated refund will be issued for the time missed during the exclusion.
Please note this is not an exhaustive list of reasons for cancellation and there may be other extenuating circumstances for cancelling your order
Session Cancellation Policies
If a program operated by USA Sport Group Companies is cancelled for any reason other than the weather - how, where, and what type of program you registered for will dictate which policy applies.
You registered through a Third Party Organization for a program operated by a USA Sport Group Company
A Third Party Organization is an organization offering programs that are operated by USA Sport Group, these could include organizations such as a Recreation Dept, YMCA, Soccer Club, Preschool or School, etc. All Third Party Organizations accepting registrations for USA Sport Group programs have their OWN weather and refund policies and procedures. Please contact the organization you registered with for their policies.
You registered directly through a USA Sport Group Website
If payment for your program was taken directly via the USA Sport Group website, please see below for detailed information on our inclement weather and non-weather-related cancellation and refund policies.
All credit vouchers and refunds for weekly classes will be issued at the end of the season, so we can calculate your compensation effectively once the program has ended and all factors have been considered. For all week-long camps, you can expect all refund and credit vouchers to be issued within 7-10 days of the camp ending.
Inclement Weather Session Cancellation Policy
If a program operated by USA Sport Group Companies is impacted by weather:
Class cancelled due to weather? If more than 50% of one full session is lost and we are unable to make-up for the lost time at the end of the program, we will issue a credit voucher*** for the amount of $16
Program Cost: $160
Program Duration: every Monday for 8 weeks.
On Week 6 the session is cancelled due to rain prior to starting and no makeup date is available.
Compensation: $16 credit voucher.
Program Cost: $180
Program Duration: every Monday from 12pm-1pm for 8 weeks.
On Week 6 while at the session, it is cancelled midway through the session at 12:35pm due to a thunderstorm.
Compensation: None (as more than 50% of the session was completed).
Program Cost: $140
Program Duration: every Monday for 8 weeks.
On week 2 the session is cancelled prior to the start due to excessive heat. On week 5 the session is cancelled 10 minutes into it due to thunderstorms.
There is one make-up date available.
Compensation: $16 credit voucher (1 session is compensated with the make-up session).
Summer & School's Out Camps:
- One full day of camp gets washed out? If an entire day of camp is lost and we are unable to make-up the lost time during that week, we will issue a credit voucher*** for 60% of the pro-rated daily cost, valid on any future program.
- Camp gets washed out partway through the day? If participants attend camp and it has to be cancelled during the day (while participants are onsite), no compensation or makeup will be offered.
Camp Cost: $250
Camp Duration: 5 days, 9am-4pm
Full day of camp is cancelled on Tuesday at 8am, no makeup available.
Compensation: $30 credit voucher (60% of $50 per day fee).
Camp Cost: $250
Camp Duration: 5 days, 9am-4pm
Participants attended camp on Tuesday at 9am, but at 1pm it was cancelled due to Thunderstorms.
Compensation: None (as the camp day had started).
Camp Cost: $250
Camp Duration: 5 days, 9am-4pm
The facility is closed by Township on Thursday & Friday
Compensation: $60 credit voucher (60% of $50 per day fee x2).
Why this policy?
We hate to cancel our Programs, but unfortunately, we cannot control the weather or many other factors and sometimes this cannot be helped! In these instances, our fixed expenses don't change, so in most circumstances, we have already incurred many costs for program set-up, administration, staffing, equipment, the facility, and more. We strive to be fair to you, the customer and believe our compensation system is fair to all parties involved. Please be aware that many sports provision companies have no refund/credit policy in the event of program cancellations.
For more detailed information on our inclement weather policy, including FAQs, please click here.
Non-Weather-Related Session Cancellation Policy
If a program operated by USA Sport Group Companies is cancelled by USA Sport Group for ANY reason other than weather:
On rare occasions, we may have to cancel a session due to unforeseen or uncontrollable circumstances. For example, your coach is sick. We hate to cancel any session so we always strive to find cover before a session is cancelled. During our busiest times, unfortunately, we do not have an endless supply of staff who can cover sessions and we may have no option other than to cancel. In these instances, we will make every effort to give you enough warning so you are not traveling to the class. With the nature of some emergencies, however, this cannot be helped and we apologize in advance if your program is ever affected by a non-weather-related cancellation.
If your session is cancelled for any reason other than weather and we do not have a make-up session available at the end of the program (or the make-up session has been utilized for a weather-related cancellation), we will issue a 100% refund for the pro-rated daily cost of the program to your original form of payment.
2. Inclement Weather
The vast majority of the USA Sport Group programming consists of outdoor activities. Registration for any Program should come with the understanding that a portion of a camp/class may be impacted or cancelled due to adverse* weather conditions.
Prior to a Session starting
To find out the status of your upcoming Session, please check the Program Details Page for your specific program. You can locate this page in one of two ways:
- Click the link to "Today's Sessions", search for your program and click the blue "view program details" button.
- Log into your User Account, select Active Programs and click on the desired Program link.
We strive to ensure the best decisions are made for each individual program by checking the weather forecasts and radar frequently. However, sometimes this technology is not truly accurate. In such instances, our office staff members rely on our on-field staff to relay the actual weather condition once they have arrived on location. If your class is not listed as cancelled, please attend your session as scheduled, where coaches will make a decision based on current weather and field conditions. Please dress appropriately for the playing conditions.
During a Session
If your child is on site and weather conditions deteriorate, please check the Program Details Page for that specific Program (see above for how to locate this page). The program will continue in the event of light rain or passing showers. If weather conditions become unplayable and shelter cannot be provided, the program may be cancelled for the remainder of the day and you may be required to collect your child from the program.
In the event of thunderstorms, the program will be suspended until the storm passes. Lightning storms are unpredictable, so a 30/30 rule** is enforced on all of our programs. 30 minutes will be counted from when the last clap of thunder was heard. If the storm passes, play will continue, however, if the storm continues, the program may be cancelled and you will be required to collect your child from the program.
During the summer at locations where there is no shade or shelter, we will provide canopies for cover to allow children to sit and cool down during snack breaks. On hot days, water breaks are essential and are typically every 10 to 15 minutes. To avoid dehydration, it is vital that participants bring:
- Plenty of water - we suggest at least 1 gallon
- Hats or Caps that protect the face and head from the sun
- Sunscreen. Please note for safety and child protection reasons, our staff are NOT permitted to apply sunscreen to any participant. If participants bring sunscreen, our staff will remind them, at various intervals throughout the session, to apply their own sunscreen. Our staff can assist young participants with spray sunscreen, by spraying it onto exposed areas, and with snap-top sunscreens, by squeezing the sunscreen into their hand to apply it themselves. In both these circumstances, the participant will be required to administer their own sunscreen into/onto their own skin. To maximize playing time, we also request that the participant arrives to their session with sunscreen already applied. Due to allergies, we do not provide sunscreen to participants or permit participants to share sunscreen (unless they are siblings).
We understand that sometimes life happens and you may be unable to attend one of your program’s scheduled sessions. In the event you know you’ll be unable to attend a session ahead of time, please let your coach know the week prior, as this information will assist them with planning.
Due to participant safety and liability reasons we cannot allow participants to make up the time missed by attending a different program for one session. We have a duty to all participants, clients, customers, and coaching staff to provide a high-quality sporting experience which meets their needs and fulfills all program requirements, including but not limited to adhering to group ratios, insurance and liability agreements, facility schedules, and town rules/regulations; for these reasons you may only attend programs which you are registered for.
Please note: if a medical emergency arises or the participant misses a session due to injury, USA Sport Group will issue a credit voucher*** for any time missed providing medical documentation is submitted stating that the registrant cannot participate (affected dates must be notated on the medical documentation submitted).
Are parents required to stay at the program? That depends upon the age of the participant and the length of the program. A parent/guardian is required to remain throughout the entire program if BOTH of the following criteria are true:
- The participant is 6 years of age or under
- The program is 1 hour or less in duration (per day).
Parents required to stay at the program should be located immediately next to the playing area and be able to supervise their child for water breaks, bathroom breaks or any instance where their child leaves the coaches' playing area.
5.Signing In and Out
For every Program, the participant must be signed in and out every day. For all children's programs, a parent or guardian is required to physically sign-in and sign-out their child at the start and end of every daily session. For the safety of all participants, we require you adhere to the following procedures with regards to dropping off and collecting your child from our Programs:
- The Safety Zone - the "Safety Zone" is a coned area marked out by the coach each day; this area is used for sign-in and sign-out and for any emergency situations which may arise during the Program.
You are required to physically sign-in/out - you may not stay in your car, the parking lot, or utilize any other location/field to drop or collect your child from the Program. You must drop/collect your child to/from the Safety Zone to sign them in/out.
- Emergency Contact Details - on the first day of your Program you must ensure the coach has the correct contact details for you and they have the correct medical information for your child. If your child is carrying any medications, please notify your coach during sign-in.
- Someone Else Collecting - on any given day, if a different person is collecting your child at the end of that Session, you must have informed the coach during sign-in on that day. At sign-out, the individual collecting your child must bring ID which matches the name given at sign-in.
- Walking Home Unsupervised - if you are allowing your child to walk home from a program unaccompanied, we require a signed letter indicating this and specifying the exact dates this is permitted. This letter must be presented by a parent/guardian to the coach during sign-in on that day. Letters from minors will not be accepted.
For applicable summer camps (camps taking place between June 1 - September 6) we may require all participants to be up to date with vaccinations and immunizations appropriate to their age, and in-line with your State Department of Health regulations, including a current Tetanus shot. Before proceeding with your registration and/or purchase, please check the program details page first and then your State Department of Health regulations, which are typically the same as your local school district.
If the participant is attending a summer camp but is not up to date with the State Department of Health vaccination and immunization requirements, then either they must qualify for an exemption due to religious or other qualifying reasons, obtain those vaccinations before the start of camp, or not proceed with their purchase, register or attend of a USA Sport Group Summer Camp.
These requirements DO NOT apply to weekly classes or camps outside of the summer dates outlined above.
7 . Administration of Medication
Our coaches are not trained to administer medication, however in the event of a medical emergency, under the Good Samaritan Law our staff will provide life-saving medication, this includes but is not limited to rescue inhalers for asthma, and EpiPens for allergic reactions. Medications for such instances should be presented to the coach at the start of every session, along with a completed medication form with emergency contact information, signed by the participant's medical practitioner. This form will provide written consent for our coach to administer the medical treatment in the event of an emergency.
Medication Administration Form - please print this form and take it with you on the first session. The form will supply important medical information should medication need to be administered, and in an emergency will be passed along to emergency medical personnel.
If a participant requires any other medication to be administered (in all situations that are not deemed a medical emergency) while taking part in a USA Sport Group program the parent or guardian is required to return to the program to administer themselves.
If a participant has any medical conditions our coaches should be aware of, please ensure you complete the medical conditions section when registering and tell the coach at your first session. If you need any additional accommodations, please contact our head office to discuss in more detail so we can ensure that all participants have the best possible sporting experience.
Please also note that our coaches shall not be responsible nor be held liable for any loss or damages to a child’s medicine upon the use, misuse, or failure of that medicine.
8.Program Changes & Cancellations
Any element of your purchase may be cancelled, postponed, delayed, altered, relocated or rescheduled at any time with or without notice in the Organizer’s sole discretion due to the actions or events beyond the reasonably foreseeable control of the Organizers, the Organizers will not be liable to you or any other party because of any failure to perform hereunder due to fire, earthquake, rain, adverse weather conditions, flood, or any other acts of God, power failures, electrical or mechanical difficulties, facility/field closures, strikes, lockout, work stoppages or other labor disturbances, governmental/state/county/township regulations or restrictions, terrorism, war, civil disturbances or any other cause or condition, whether similar or dissimilar to any of the foregoing, beyond the reasonably foreseeable control of the Organizers ("Force Majeure"). Delay in the performance of this Agreement caused by any Force Majeure shall not constitute a breach of this Agreement or a ground for cancellation, suspension or termination hereof.
For the avoidance of doubt, postponement, relocation, or cancellation of events due to weather conditions or Force Majeure events is beyond our control and we will not issue any cash refunds for such events. In the event of postponement, relocation or cancellation of events due to weather conditions or Force Majeure events beyond our control we will issue a credit voucher*** for use on future USA Sport Group Programs in the amount of 60% of the value for the portion of programming lost. Please refer to the Inclement Weather Policy section of this document for credit voucher examples to which explain the compensation we would issue in the event of program changes and/or cancellation for reasons beyond our control.
9.Discounts, Special Offers & Credit Vouchers
We reserve the right, at our sole discretion, to change, modify, add, delete portions or terminate any Promotions at any time without notice. Only one Promotion can be used towards any one transaction and no two Promotions can be combined. Promotions cannot be applied retrospectively to previous transactions or purchases. The USA Sport Group Companies currently offers the following types of discounts and special offers to its customers for promotional purposes.
Gift Coupons and Promotional Codes
The USA Sport Group Companies will issue gift coupons and promotional codes for certain products, services or to specified Registered Users on either a dollar or percent value. Purchase of gift coupons mare governed by the terms set forth herein. We reserve the right to refuse all and any use of promotional codes for misuse. If you have received a gift coupon or promotional code, please note that Recreation Departments, Service Providers, or other third-party organizations do not typically accept USA Sport Group discounts or promotions. Your gift coupon or promotional code can be used towards any applicable Event operated by USA Sport Group, which is eligible for registration via one of our Sites (not a Third-Party Registration System). Promotional codes cannot be combined nor can they be applied to discounted or pro-rated programs. For more information on current discount codes and the exclusions that apply please click here.
If your credit voucher was issued...
- by a USA Sport Group Company, it can be used on any product, Service or Event provided or operated by USA Sport Group which is eligible for purchase via our online registration payment portal (not a Third-Party Registration System). Please note Recreation Departments, Service Providers or other third-party organizations do not typically accept USA Sport Group Credit Vouchers.
- directly by a Recreation Department, Service Partner or Third-Party Organization, we will assess the eligibility for use on our Sites on a case-by-case basis. There is no guarantee the USA Sport Group Companies can accept a credit voucher issued by a Recreation Department, Service Partner or Third-Party Organization.
10. Backyard Programs
Backyard Programs are private Programs that take place on a Host's property. A Host is someone who has agreed to host a program at a property that they legally occupy. To register and participate in a Backyard Program you must have prior authorization from the Host.
Backyard Programs are clearly marked on the USA Sport Group Sites as private programs, but if you are unsure if you are registering for a Backyard Program please contact our Head Office. Participation in a Backyard Program requires you to agree to and sign the Private Program Participation Agreement, and by continuing with your registration for a Backyard Program you are agreeing to all terms and conditions associated with Backyard Programs including those outlined in the Private Program Participation Agreement. If for any reason you do not agree to these Terms you must cease to register or cancel your order immediately.
11. Violation of Terms & Conditions
You understand and agree that USA Sport Group may without prior notice, terminate, suspend, block or modify your access to the Site or Services, cancel your Event registration, and refuse to honor all or pending purchases if USA Sport Group believes you or someone acting on your behalf has violated or is inconsistent with the Terms & Conditions outlined in this Agreement, or the law, or have violated the rights of USA Sport Group, or one of our clients, employees, customers, or participants on a Program. USA Sport Group is not required to provide a refund or exchange of fees you have paid if it exercises any of its rights or remedies because you have violated these Terms & Conditions or any of USA Sport Group's rights. In this event, all outstanding fees will be your responsibility and you agree to pay any outstanding balances on demand.
You and USA Sport Group agree that this Agreement, for all purposes, shall be governed and construed in accordance with the laws of the State of New Jersey applicable to contracts to be wholly performed therein, and any action based on, relating to the USA Sport Group Program or Services must be brought in a state or federal court in the State of New Jersey. In addition, both parties agree to submit to the exclusive personal jurisdiction and venue of such courts.
12.Agreement & Liability Waiver
During purchase, all customers registering for a USA Sport Group Program on the USA Sport Group Websites or via telephone are required to acknowledge and agree to the terms set forth in the USA Sport Group Agreement and Liability Waiver. Participation in a Program is not permitted without your acceptance of such terms. View the Agreement & Liability Waiver.
13. Covid-19 Agreement & Waiver
Due to the pandemic of Covid-19, all customers registering for a USA Sport Group Program on the USA Sport Group Websites or via telephone are required to acknowledge and agree to the terms set forth in the Covid-19 Agreement & Waiver. Participation in a Program is not permitted without your acceptance of such terms. View the Covid-19 Agreement & Waiver.
*Adverse weather conditions include (but are not limited to) any of the following: excessive heat, excessive snow or snow accumulation, persistent rain, thunder and lightning, excessive/dangerous winds, or field closures (where the Recreation Department, town or third-party organization closes the field/facility due to adverse weather conditions).
**Lightning 30/30 rule: If it takes less than 30 seconds to hear thunder after seeing the flash, outdoor activities will be suspended and all players will take shelter immediately. After the storm ends, there will be a wait period of 30 minutes before resuming outdoor activities.
***Credit vouchers are valid for one year from the date of issue. All credit vouchers issued are only valid on programs operated by USA Sport Group and only where the registration is placed directly through one of the Websites or by phone to the USA Sport Group offices.