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Customer Program Agreement & Terms of Service

Last Modified: April 22, 2019


Additional Parent Information can be found at: Parent Program Information

USA Sport Group Websites ("Sites", "Websites", "USG Websites") refers to all affiliated sites including but not limited to usasportgroup.com, ussportsinstitute.com, unitedsocceracademy.com, sportssquirts.com, soccersquirts.com, pulsecamps.com and ustennisinstitute.com.

USA Sport Group Companies ("USG", "USA Sport Group", “us”, “we” or “our”, "USG Companies) refers to all affiliated companies including but not limited to USA Sport Group LLC, US Sports Institute, United Soccer Academy, and First Play LLC.

This policy will be in effect for your registration as per your acceptance of the registration terms when registering. 


Parent Observation - Are parents required to stay at the program?

That depends upon the age of your child and the length of the program. Parents/guardians are required to remain throughout the entire program if BOTH of the following criteria are true:
1. Your child is 6 or under
2. The program is 1 hour or less in duration (per day).

Parents required to stay at the program should be located immediately next to the playing area and be able to supervise their children for water breaks, bathroom breaks or if their child leaves the coaches' playing area at any time.

Signing In and Out

  • You will need to sign-in and sign-out your child at the start and end of every session, each day.
  • The sign-in and sign-out should occur in the “safety zone” (a coned area set up by the coach).
  • If a different person is collecting your child at the end of the program you must have informed the coach of this at the sign-in and the sign-out individual must bring ID which matches the name given at sign-in.
  • If you are allowing your child to walk home from a program unaccompanied we require a signed letter indicating this and specifying the exact dates this is permitted.
  • You may not stay in your car to drop or pick up a child, you must sign-in/out in the in the designated Safety Zone.
  • On the first day of your programs ensure the coach has the correct contact details for you and the medical information for your child is correct.

Immunizations

If my child is attending a SUMMER CAMP:

I certify that all immunizations, appropriate for the participant’s age, are up to date and that the participant has a current tetanus shot. Vaccinations should be in-line with your state department of health regulations, which are typically the same as your local school district. 

Or, I certify that my child is except from vaccination due to religious or other reasons.

 


The following refund, cancellation and weather policies are NOT applicable for programs operated by Third Party Partners. All Third Party Partner programs are governed by their own policies and procedures.  You can access the policies governing your program by locating the Program Details Page, the policies are located within the Parent Info, Policies and Forms information tab (see below for more info).

What is a Third Party Partner?
A Third Party Partner is an organization who has partnered with the USA Sport Group (USG) to advertise their programs on the USG websites and/or use the USG online registration system to process customer purchases. Please note USA Sport Group is not affiliated with programs operated by Third Party Partner organizations.

How do I find out if my program is operated by a Third Party Partner?
You can find out if your program is operated by Third Party Partner or by USA Sport Group Companies by viewing the Program Details Page for your program. You will see a note at the top of this page explaining who operates your selected class.


How do I locate my Program Details Page?
If you are not registered for the program please select the program from our listings, click the "more info" button and you will be directed to the program details page. If you have registered for a program, log in to "Your Account", select "Your Programs", click on the selected program link and you will be directed to the specific details page for that program.

 

Refund Policy & Cancellation Policy

If you need to cancel your order, how and where you registered for the program will dictate the cancellation policy which applies:

You registered online directly through a USA Sport Group Website

  1. If you choose to cancel your registration

Within 2 business days of placing the order: 100% refund or credit, provided no sessions have been attended.
More than 15 days prior to the program start date: 100% credit voucher issued of the amount paid.
Between 8 and 14 days prior to the program start date: 50% credit voucher issued of the amount paid.
Within 7 days of the program start date: no refund or credit will be issued.

  1. Non-Participation

Following the initial class, if you decide your child is not ready for the program or its content, we will issue you with a credit voucher*. The value of the credit voucher will be a maximum of 80% of the initial registration fee paid.  To request a credit voucher for non-participation, you must contact USG offices before the 2nd session/camp day begins.

  1. Medical Cancellation

If a medical emergency arises and you submit medical documentation stating that the registrant cannot participate, the Sports Providers will issue a credit voucher* for any time missed (affected dates must be notated on the medical documentation submitted).

*Credit vouchers are valid for one year, from date of issue, for any program only where the registration is placed directly through one of The Websites or by phone to the Sports Providers offices.


This refund and cancellation policy is included within our Terms & Conditions and will be in effect for your registration as per your acceptance when registering.

You registered through a Third Party Organization for a program operated by a USA Sport Group Company

A 3rd party is an organization other than the Sports Providers such as a Recreation Dept, YMCA, Soccer Club, Preschool or School, etc. All 3rd party organizations have their own cancellation and refund policies. Please contact the organization you registered with for their policy. This policy will be in effect for your registration as per your acceptance of the registration terms when registering.

USA Sport Group Companies may notify you that they are canceling your order. In most cases orders are canceled for one of the two following reasons:

  1. Low enrollment

To run a quality camp or class, we do require that minimum enrollment is met. We do not like to cancel any programs but if we do, you will receive notification from us: 

3 or more days before for weekly classes
5 or more days before for summer camps

  1. The participant being too young/old for the program 

If the coach feels that the participant is not having the best experience or is hindering the experience of other participants, we reserve the right to ask the customer to drop out of the class. In this scenario, a full refund will be issued. 

 

Weather Policy

The vast majority of the USA Sport Group Companies programming consists of outdoor activities. Registration for any camp or class should come with the understanding that a portion of a camp/class may be impacted or canceled due to adverse** weather conditions. If a program operated by USA Sport Group Companies is impacted by weather, how, where and what type of program you registered for will dictate the weather policy which applies.

You registered online directly through a USA Sport Group Website:

  • Weekly Classes: Class canceled due to weather?  If an entire session or more is lost and we are unable to offer a make-up session at the end of the program, we will issue a credit voucher valid on any future program. 

  • Summer  & School's Out Camps: Day of camp gets washed out?  If an entire session/day or more of camp is lost and we are unable to offer make-up times during the camp week, we will issue a credit voucher valid on any future program.

You registered through a Third Party Organization for a program operated by a USA Sport Group Company

A Third Party Organization is an organization offering programs that are operated by USA Sport Group, these could include organizations such as a Recreation Dept, YMCA, Soccer Club, Preschool or School, etc. All Third Party Organizations accepting registrations for USA Sport Group programs have their OWN weather and refund policies and procedures. Please contact the organization you registered with for their policies.

For our full weather policy, click here.

**Adverse weather conditions include (but are not limited to) any of the following: excessive heat, excessive snow or snow accumulation, persistent rain, thunder and lightning, excessive/dangerous winds, or field closures (where the Recreation Department, town or third party organization closes the field/facility due to adverse weather conditions).

 


Discounts, Special Offers & Credit Vouchers

We reserve the right, at our sole discretion, to change, modify, add, delete portions or terminate any Promotions at any time without notice. Only one Promotion can be used towards any one transaction and no two Promotions can be combined. Promotions cannot be applied retrospectively to previous transactions or purchases. The USA Sport Group Companies currently offers the following types of discounts and special offers to its customers for promotional purposes.

Gold Club Membership 

Gold Membership has zero cash value and cannot be refunded or credited in any way. The USA Sport Group Companies reserve the right to exclude certain products or services from the Gold Club discount program. Gold Club may not be combined with additional promotions or discount programs. 

Gift Coupons and Promotional Codes

The USA Sport Group Companies will issue gift coupons and promotional codes for certain products, services or to specified Registered Users on either a dollar or percent value. Purchase of gift coupons mare governed by the terms set forth herein. We reserve the right to refuse all and any use of promotional codes for misuse. If you have received a gift coupon or promotional code, please note that Recreation Departments, Service Providers or other third-party organizations do not typically accept USA Sport Group discounts or promotions. Your gift coupon or promotional code can be used towards any applicable Event operated by USA Sport Group, which is eligible for registration via one of our Sites (not a Third-Party Registration System). No promotional codes cannot be combined nor can they be applied to discounted or pro-rated programs.

Credit Vouchers

If your credit voucher was issued.....

by USA Sport Group Companies it can be used on any product, Service or Event provided or operated by USA Sport Group, which is eligible for purchase via our online registration payment portal (not a Third-Party Registration System). Please note Recreation Departments, Service Providers or other third-party organizations do not typically accept USA Sport Group Credit Vouchers.

directly from the Recreation Department, Service Partner or Third-Party Organization, we will assess the eligibility for use on our Sites on a case-by-case basis. There is no guarantee the USA Sport Group Companies can accept a credit voucher issued by a Recreation Department, Service Partner or Third-Party Organization.

 

Transaction Terms

All online payment transactions are processed securely through USA Sport Group, LLC on www.USAsportGroup.com using Authorize.net as the dedicated payment gateway on behalf of United Soccer Academy, Inc (herein “USA”), the US Sports Institute, Inc (herein “USSI”), PulseCamps.com (herein "Pulse"), and SoccerSquirts.com (herein "Soccer Squirts"), collectively referred to herein as "Sports Providers".  The Sports Providers operate multiple websites (herein "The Websites") within its family of sports provision including, but not limited to: www.USsportsInstitute.com, www.UnitedSoccerAcademy.com, www.USAsportGroup.com, www.SportsSquirts.com, www.SoccerSquirts.com, and www.PulseCamps.com. 

I agree that I am entering an agreement with the Sports Providers to provide me with products or services and understand that Authorize.net is the payment gateway handling my secure transaction and are not in any way responsible or liable for the service provided to me by the Sports Providers and that my credit card statement will detail payment transaction through USA Sport Group.

Terms of Use

By accessing or using The Websites, you (the "User") signify that you have read, understand and agree to be bound by these Terms of Use ("Terms of Use" or "Agreement"), whether or not you have registered as a member on any of The Websites. We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these Terms of Use at any time without further notice. If we do this, we will post the changes to these Terms of Use on this page and will indicate at the top of this page the date these terms were last revised. Your continued use of The Websites after any such changes constitutes your acceptance of the new Terms of Use. If you do not agree to abide by these or any future Terms of Use, do not use or access (or continue to use or access) the products or services, or The Websites. It is your responsibility to regularly check The Websites to determine if there have been changes to these Terms of Use and to review such changes.

Registration and Your Account

In consideration of your use of The Websites, you agree to (a) provide accurate, current and complete information about you and your child or children as may be prompted by any data input method on The Websites; (b) maintain the security of your password and identification; (c) maintain and promptly update your account, and any other information you provide to keep it accurate, current and complete; and (d) be fully responsible for all use of your account and for any actions that take place using your account.

Terms of Sale

Certain products and services are made available to you ("you" or "User") by the Sports Providers (collectively, "us", "we" or "the Company"). By purchasing any products or services you signify that you have read, understand and agree to be bound by the Terms of Sale in effect at the time of purchase ("Terms of Sale").  These Terms of Sale are subject to change without prior written notice at any time, at our sole discretion, and such changes shall apply to any purchases made after such changes are posted to The Websites. Therefore, you should review these Terms of Sale prior to each purchase so you will understand the terms applicable to such transaction. If you do not agree to these Terms of Sale, do not make any purchases with the Sports Providers.

Purchase Qualifications and Account Security 

To make an online purchase with any of the Sports Providers, you must be a Registered User and comply with these Terms of Sale (including the Terms of Use). You acknowledge that you are responsible for maintaining the security of, and restricting access to, your account and password, and you agree to accept responsibility for all purchases and other activities that occur under your account. The Sports Providers sell their online services and products only to those users who can legally make purchases with a credit card. The Sports Providers reserve the right to refuse or cancel orders or terminate accounts, at any time at their sole discretion.

Privacy Policy

These Terms of Use should be read alongside our Privacy Policy, which is a non-contractual document providing important information on how we obtain, share, and use personal information of anyone accessing the Sites. We request that you read this document the Privacy Policy thoroughly. If after reading the policy you have any questions about the collection or use of your personal information or that of your customers, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

You acknowledge and agree that any dispute related to our Privacy Policy, to the extent permissible by law, including but not limited to breaches of security, will be subject to the limitations on liability contained in both the Terms of Use & Additional Terms.

Payment Methods

We accept Visa, MasterCard, American Express and Discover credit cards as forms of payment. By submitting an order through any of The Websites, you authorize the Sports Providers or its designated payment processor, to charge the account you specify for the purchase amount. All payments are to be made in United States Dollars. Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover to ensure the secure handling of credit card information.

Waiver and Hold Harmless Agreement - United Soccer Academy, Inc.

When you register with United Soccer Academy, Inc. directly or via www.USAsportGroup.com you agree to the following: You agree to list all additional medical information by enclosing an additional written documentation when registering. I hereby agree to let my child participate in the sport of soccer. I understand that there are certain risks of injury inherent in the practice and play of this sport, as well as in traveling and other related activities incidental to my participation, and am willing to assume these risks. I hereby certify that my child is fully capable of participating in the sport of soccer and that he/she is healthy and has no physical or mental disabilities or infirmities that would restrict full participation in this activity, except as included in writing with this application. In addition to giving full consent for my child's participation, I do hereby waive, release and hold harmless United Soccer Academy, Inc, the US Sports Institute, Inc, its officers, coaches, sponsors, supervisors and representatives for any injury that may be suffered by my child in the normal course of participation in the sport of soccer and the activities incidental thereto, whether the result of negligence or any other cause. I grant permission for my child to receive emergency medical treatment. I grant United Soccer Academy, Inc permission to use photographic or video images of my child in future promotional materials.

Waiver and Hold Harmless Agreement - US Sports Institute, Inc.

When you register with US Sports Institute, Inc. directly or via www.USAsportGroup.com you agree to the following: You agree to list all additional medical information by enclosing an additional written documentation when registering. I hereby agree to let my child participate in this activity. I understand that there are certain risks of injury inherent in the practice and play of this sport, as well as in traveling and other related activities incidental to my participation, and am willing to assume these risks. I hereby certify that my child is fully capable of participating in the sport and that he/she is healthy and has no physical or mental disabilities or infirmities that would restrict full participation in this activity, except as included in writing with this application. In addition to giving full consent for my child's participation, I do hereby waive, release and hold harmless US Sports Institute, Inc, United Soccer Academy, Inc, its officers, coaches, sponsors, partners, supervisors and representatives for any injury that may be suffered by my child in the normal course of participation in the sport and the activities incidental thereto, whether the result of negligence or any other cause. I grant permission for my child to receive emergency medical treatment. I grant US Sports Institute, Inc permission to use photo or video images of my child in future promotional materials.

Waiver and Hold Harmless Agreement - Pulse Camps

When you register with Pulse Camps directly or via www.USAsportGroup.com you agree to the following: You agree to list all additional medical information by enclosing an additional written documentation when registering. I hereby agree to let my child participate in this activity. I understand that there are certain risks of injury inherent in the practice and play of this sport, as well as in traveling and other related activities incidental to my participation, and am willing to assume these risks. I hereby certify that my child is fully capable of participating in the sport and that he/she is healthy and has no physical or mental disabilities or infirmities that would restrict full participation in this activity, except as included in writing with this application. In addition to giving full consent for my child's participation, I do hereby waive, release and hold harmless Pulse Sports, US Sports Institute, Inc, United Soccer Academy, Inc, its officers, coaches, sponsors, partners, supervisors and representatives for any injury that may be suffered by my child in the normal course of participation in the sport and the activities incidental thereto, whether the result of negligence or any other cause. I grant permission for my child to receive emergency medical treatment. I grant Pulse Sports permission to use photo or video images of my child in future promotional materials.

Waiver and Hold Harmless Agreement - Soccer Squirts

When you register with Soccer Squirts directly or via www.USAsportGroup.com you agree to the following: You agree to list all additional medical information by enclosing an additional written documentation when registering. I hereby agree to let my child participate in this activity. I understand that there are certain risks of injury inherent in the practice and play of this sport, as well as in traveling and other related activities incidental to my participation, and am willing to assume these risks. I hereby certify that my child is fully capable of participating in the sport and that he/she is healthy and has no physical or mental disabilities or infirmities that would restrict full participation in this activity, except as included in writing with this application. In addition to giving full consent for my child's participation, I do hereby waive, release and hold harmless Soccer Squirts, US Sports Institute, Inc, United Soccer Academy, Inc, its officers, coaches, sponsors, partners, supervisors and representatives for any injury that may be suffered by my child in the normal course of participation in the sport and the activities incidental thereto, whether the result of negligence or any other cause. I grant permission for my child to receive emergency medical treatment. I grant Pulse Sports permission to use photo or video images of my child in future promotional materials.

Intellectual Property Rights Notice

The contents of this website are protected by copyright and trade mark laws, and are the property of the Sports Providers and/or its licensors. Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by the Sports Providers and/or its licensors.

Severability

To the extent that there are any gaps in these terms of use or that any of their provisions are or become ineffective, the effectiveness of the remaining provisions shall not be affected thereby.

Miscellaneous

Any waiver of these Terms must be in writing and signed by the Sports Provider to be valid. A waiver of any provision hereunder shall not operate as a waiver of any other provision, or a continuing waiver of the same provision in the future.

These Terms represent the entire understanding and agreement between you and Sports Providers relating to use of this website, and supersede any and all prior statements, understandings, and agreements whether written or oral between you and Sports Provider  relating to use of this website, and shall not be modified except in writing, signed by you and Sports Provider.


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